Engineering Executive with 18+ years of experience spearheading innovative technology solutions in healthcare and insurance. Strategic Leader focused on building scalable health platforms while reducing costs and optimizing patient, provider, and payer experience.
Engineering Executive with 18+ years of experience spearheading the architecture, design, development, and delivery of innovative, industry-leading technology solutions in the healthcare and insurance domains. Strategic Leader and Trusted Advisor focused on building and empowering diverse, globally distributed engineering organizations.
I partner with key stakeholders to bring robust and scalable new health platforms to life while reducing costs, enhancing efficiency, and optimizing patient, provider and payer experience. Currently serving as Director of Engineering at Collective Health, transforming the member experience portfolio.
Core Competencies:Transforming Member Experience at Collective Health - responsible for delivery of the entire member experience portfolio including mobile apps, web portal, provider search and contact center apps.
Leading cross-functional teams to enhance member engagement and satisfaction through innovative technology solutions.
Acting CTO for a globally dispersed engineering organization of 80 developers, architects, DevOps engineers, QA, and TPMs.
• Iris Platform: Designed, built, and delivered industry-first award-winning telehealth mobile and web platform providing cancer patients with access to therapist, nutritionist, symptom management, 24/7 nursing line, and peer support. Achieved 88 NPS and 4.9-star rating.
• Team Building: Hired, built, and empowered a new team of 30 engineers using microservices, Flutter and Dynamics 365.
• Process Optimization: Streamlined processing of 10K monthly cases by 50%+ through digital prior authorization (UM) platform integrating NCCN regimens/guidelines, CCM solutions, and AI-based NLP extraction.
• Cost Reduction: Managed $5M+ engineering budget and reduced development costs by 65% through strategic offshore partnerships and vendor optimization.
• Compliance: Achieved HiTRUST R2 certification with high standards of data protection, regular penetration testing, and role-based access control.
Senior Engineering Manager at Carelon (Elevance Health division) managing globally distributed team of 60+ engineers and QA personnel, driving high-quality delivery of chemotherapy, radiation therapy, and genetic testing solutions supporting 43M members and contributing to $500M+ AR.
• Platform Development: Developed unified platform for bio-similar management, prior authorization, preferred vs non-preferred drug management, immunotherapy management, and case review using .NET web API and Angular.
• Architecture Transformation: Transformed application architecture from monolithic to microservices for core capabilities including member search, eligibility checks, provider search/selection, and clinical questions.
• Cost Optimization: Reduced software development costs by 50%+ from $6.6M to $3M by establishing offshore delivery teams with 45+ staff.
• Process Improvement: Increased releases from 1 to 6 per quarter by migrating from Waterfall to SAFe Agile methodology.
• Monitoring & Security: Led migration to Kibana logging, developed data-driven dashboards, and built offshore application security team of 5 engineers.
Principal Software Engineer at Carelon (Elevance Health division) leading architecture, development, and deployment of new capabilities for chemotherapy management, radiation therapy, and genetic testing solutions using .NET and ASP.NET MVC framework.
• Team Building: Interviewed, hired, and onboarded 7 software engineers to increase Oncology development team capacity.
• Testing Optimization: Reduced clinical algorithm testing time by 75% through segmented testing implementation.
• Technology Modernization: Modernized source control system and enabled CI/CD by migrating to Git.
• Quality Improvement: Introduced SonarQube for code quality analysis and unit test coverage improvements across Carelon.